Refund policy

Returns

We hope you love your new Manimekala pieces. However, if you’re not happy with them, we accept returns on most products within 14 days of delivery or collection of your order.

How to return

• To request a return, log in to your account in the top right of the website, find your order and click "request return". Once your request has been received and processed, you will receive an email with the return address and instructions.

• All costs associated with returning an item to us are your responsibility, including any applicable duties or taxes. We recommend using a shipping method with tracking and insurance as we will not be able to refund you if the shipment is lost, damaged or stolen.

• If returning internationally, make sure to clearly mark your parcel as “RETURNED GOODS OF UK ORIGIN” on all customs forms. The parcel may be delayed, held at customs or sent back to you if incorrectly declared.

• Returns are processed with 7 working days and you will be notified by email when your return has been accepted or rejected. Returned items will be inspected and will only be accepted for items that are in their original condition and re-sellable (unworn, unwashed, undamaged and with all tags attached).

• If your return is accepted, your original method of payment will be automatically refunded. Please note that it may take up to 10 working days for your bank to process the payment and for the funds to show in your account.

• Items that are not in their original condition will not be accepted and may be sent back to you at your expense.

We do not accept returns on the following products:

• customised and bespoke products

• sample sale products

• made-to-order products (where specified)

• gift cards

For more information, see our full terms of service.